As part of our ongoing ‘3 minute series’ of blog posts, we’re chatting to various members of the talented gomo team around the world to get to know them a bit better. Today we’re talking to Adam O’Gorman, gomo’s new Customer Support Specialist.
If you haven’t already seen them, check out our previous ‘3 minutes’ Q&As with Director of Product Development Gavin Beddow, Business Development Manager in the US Thom Tate, Lead Test & Support Guru Pratibha Shah, Developers James Hough and James Gowen, Senior Mobile Architect Adam Fox, Marketing Operations Manager Elle Brown and Managing Director Mike Alcock.
Now, let’s meet Adam.
Tell us about yourself – who are you?
I’m Adam and I’m a Customer Support Specialist at gomo. For the past ten years I’ve worked in a variety of Customer Service roles, most recently in the Education and Charity sectors. I grew up in the Peak District in Derbyshire and I love spending as much time out there as possible. Whether that’s exploring the countryside with the dog or finding a nice pub (preferably both). I love skiing, playing guitar, poker and spending time with friends and family.
What do you do at gomo?
I work as a Customer Support Specialist in the Sheffield, UK office. I’m responsible for providing first-line response to customers through our online chat and Freshdesk ticket channels. I also create user guides and support content for the gomo website.
Why do you love working at gomo?
I love the ethos of the company, what it stands for and its determination to provide a world-leading product within the eLearning industry. Having the opportunity to contribute to that is a major motivational factor for me.
What’s your greatest achievement?
I’ve got two. Firstly, marrying my amazing wife. Secondly, helping teach her to ski. We’re still happily married so I must have done something right.
Finally, favorite chocolate bar and why?
Has to be Cadbury’s Dairy Milk. It’s an understated classic. There’s loads of different variations now but the original is still the best!