Outstanding customer support that keeps you moving
Sustained support throughout your entire Gomo journey
At Gomo, we pride ourselves on offering outstanding customer support—throughout the lifetime of your journey with Gomo.
We understand getting your team up to speed with their eLearning authoring tool so they can use it quickly and confidently.
That’s why we offer a one-stop shop of services and online support to help you get the most out of Gomo.
Customer Success Manager for Enterprise clients
Let’s introduce you to our Customer Success Manager, Simon Waldram. Simon (and his team of dedicated Account Managers) are here to help with any questions you may have.
Having one point of contact offers a personalized approach that enables genuine two-way conversations. It may sound like a small thing, but we’re always happy to hop on a call.
As well as helping with your day-to-day queries, Simon and his team collate and feed back suggestions, so your voice is always heard. Enterprise customers are also invited to suggest features for our product roadmap.
Access on-demand learning and support resources with Gomo Academy
Gomo Academy is your one-stop shop that helps you get the most out of Gomo. Our multi-language support videos, resources, and webinar recordings provide clear visual prompts that will help you create and deliver beautiful and effective eLearning.
All of these resources can be accessed 24/7, from anywhere in the world. Whether you’re new to Gomo, or are simply after some refresher training, we’ve got you covered.
Custom training packages to suit your individual needs
While we pride ourselves on our out-of-the-box features, sometimes a more personal touch can help you get the exact learning and information you need. We provide custom training sessions that help bring your vision to life.
All our training sessions can be tailored to your individual needs. An example of a recent series of sessions looked like this:
- Session 1: Getting started with Gomo
- Session 2: Themes, assessments, and publishing
- Session 3: Rich media, buttons, actions, and navigation
- Session 4: Variables, display conditions, translation, and the Gomo roadmap
Custom theme development for learning that reflects your brand
We truly love to go above and beyond for our customers, and this even includes changing the functionality of Gomo to meet customer needs.
If you have specialized branding requirements, our designers can work with your brand department to deliver a look and feel that is truly unique.
Contact us today
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