How EE delivers eLearning at scale webinar Q&A

by Heather Moorhouse

In our latest eLearning webinar, gomo’s Managing Director, Mike Alcock, teamed up with EE’s Lead Media Designer Andy Charalambides to host an interactive case study discussing how EE delivers eLearning at scale.

EE staff member holding a mobile phone

Throughout the webinar, Mike and Andy surveyed attendees about their organizations’ Bring Your Own Device (BYOD) policies, and their eLearning creation and delivery challenges. The responses revealed common compromises between time invested and the quality of learning outcomes.

Mike and Andy went on to show the audience how a cloud-based solution can save enterprise organizations vast amounts of time and money. Previously, it would take weeks or months for EE to create, distribute, and update content. Using gomo has helped them transform and revolutionize their learning.At the end of the discussion, the attendees posed some thought-provoking questions. Below are some of the questions-and-answers from our live webinar, ‘How EE delivers eLearning at scale.

Q1: Continuous scroll gives the course less of an ‘eLearning look’. Do you use it as a standard on most products now?

Andy: When we first started using it, yes. We went a bit crazy with it! But now we look at our courses on a case-by-case basis, and consider what is the best way to deliver each course. Is that to have it in a continuous scroll, or is it best to break it up? Most of the time we go for a minimum of three pages and, whether that is three pages with a long scroll or three shorter pages, we like to go from left to right.

Q2: Are the out-of-the-box themes customizable in terms of being able to brand with colors and fonts, or would you require a custom theme developed by gomo?

Mike: Yes, our themes are highly customizable. Big customers – Burberry and Nike, for example – have very rigid brand guidelines in which everything has to be ‘just so’, down to the 3mm corner radius on the buttons. So they will generally opt for a custom theme.

However, 90% of gomo customers, in terms of volume of accounts we have, do not choose a custom theme. They will select one of the six or seven original gomo themes that ship with the product by default, which are all configurable. You can change the background images, the fonts, the color schemes and the look and feel of the buttons. Most people find that there is enough customization available to get them to something that looks as close to their brand as they need it to be in order to deliver the content they require.

Q3: How can we make sure content works in low-bandwidth situations and offline?

Mike: We have our own hosting and analytics capabilities – gomo is more than just an authoring tool; it’s also a delivery platform. We have a system called gomo central, and tied to gomo central is the gomo central app, which is available on Android and iOS. This is like an e-reader for eLearning. Like a Kindle, gomo lets you open up your account and download your books to read on a plane, train or wherever you want.

It’s the same with gomo. You open up your gomo central app and log in to your account. There you’ll see the courses that you have available and can download each of them to your device. Then you can consume them to your heart’s content, whether you are connected or disconnected from the Internet. The really nice thing is that when you get reconnected to any kind of signal, the app wakes up and sends your learning results back using xAPI analytics. From an organizational point of view, you can see that learners passed the quiz yesterday even if they took the quiz when they were at 36,000 feet and didn’t have Wi-Fi.

EE Apple Music Course

Q4: What range of different devices and users are the EE courses going out to?

Andy: We have a huge range of devices, from store computers which completely lock down to personal devices such as mobile phones, tablets, and home computers, as well as computers on a network with VPN and Citrix logins. So there’s a huge range of access and devices and all kinds of courses. Via these devices, learners are accessing everything from light-learns and mini-learns, which are quick for people to complete, all the way through to mandatory modules with tracking and course assessments. All of these courses are being accessed from this full range of devices.

Thanks again for all of your questions!

Missed the gomo webinar? Don’t worry, you can find the full recording here. If you’d like to experience gomo for yourself, get in touch to start creating beautiful, multi-device learning today.