The challenges of training within the banking sector

All industries have challenges to face when it comes to training their workforce, many of which are unique to that particular industry, and the banking sector is no different. In this blog post we’ll look at the lessons we’ve learned here at Gomo from helping one of our clients, Santander UK, to overcome these challenges and deliver an effective and powerful training standard for their staff.

Regulation changes

It’s not uncommon in the banking sector to face multiple regulation changes throughout a single year, so it’s important to be able to update content quickly and easily without having to redesign entire courses. Using an eLearning authoring tool that allows you to make edits yourself and apply them across all courses quickly is key.

Ensuring all staff meet training standards

It’s vital that all staff complete their training in full and to a satisfactory standard, and that any gaps are spotted and dealt with speedily. When training is being delivered on a large scale, often nationally or globally, it can seem like a big challenge to have a complete overview, but with an authoring tool that offers built-in analytics capability, it becomes easy to spot gaps and ensure everyone is on the same page.

Resistance to change

Many organizations in the banking sector have a long history and staff that have worked in the industry for many years. With this can come a resistance to change as new programs and training plans are rolled out, and an affinity to long-standing processes or traditions can cause issues. However, with the flexibility of multi-device capability within Gomo, the benefits and convenience of this new way of learning can speak for itself.

Staff in multiple locations

With staff in branches, offices, or out in the field, access to training can prove problematic. This can be solved simply through the use of multi-device access and offline capability. Gomo even offers a native app, enabling staff to download courses on their own devices and access them wherever they are.

Supplementing existing courses

If an extensive piece of existing training requires a supplement or an unexpected update, it doesn’t need to cause a delay to the planned start of an instructional session. Small sections of courses can quickly be updated and rolled out with minimal impact on team resources.

Overwhelming levels of information

In the banking sector, there are extensive levels of information and training that each member of staff must get up to speed with. It can be an overwhelming process. How can you retain staff engagement during eLearning and ensure that it is effective? By breaking down the subject matter into smaller courses and utilizing features such as quizzes and moving image content, the training can seem less overwhelming and easier to absorb. Creating multiple courses doesn’t have to mean a spike in cost either, it’s just part of the package we offer here at Gomo.

Want to learn more about how to deliver an effective learning strategy in the banking and finance sector? Watch our webinar with Gomo MD Mike Alcock and Santander’s Euan Hay to dig a little deeper and explore how Santander transformed their learning strategy with multi-device content creation:

About the author: Emily Manning

I manage the marketing efforts for Gomo Learning, working with the wider marketing team at Learning Technologies Group, Gomo's parent company, to make sure Gomo is always putting its best foot forward.

I've been with Learning Technologies Group plc since 2016, and made the exciting move into Gomo's team in 2019! It's been great to be part of such a friendly team that love what they do, and who really care about ensuring that the product and our service is the best it can be for our customers.

Find out more! Check out our ebook, ‘12 Ways to Get the Most Out of Your Authoring Tool’.

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