Using Gomo to train over 1,800 local service teams in 70 countrie s
“People prefer courses authored in Gomo over previous versions of those courses. We’ve seen an increase in completion rates since moving to Gomo. Our courses can now be completed on mobiles and tablets, which is a huge win for us. It looks great on every device.”
increase in global Corporate Compliance Training completion rates
About Rentokil Initial
Rentokil Initial provides services that protect people and enhance lives. Protecting people from the dangers of pest-borne disease and the risks of poor hygiene, they enhance lives with services that protect the health and well-being of people, and the reputation of their customers’ brands.
Rentokil is the world’s leading commercial pest control services provider. Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading commercial provider of plants and scenting.
They have over 1,800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities. Areas include North America, Europe, UK and the Rest of the World, Asia and the Pacific.
The challenge: Providing effective learning to a global workforce
Rentokil Initial’s U+ Content Development Centre provides digital learning to around 30,000 employees worldwide, including:
- Onboarding for all new employees
- Health and safety training across the company, particularly for employees working in the field
- Pest control technical training for technicians
- Hygiene product training for technicians and sales staff
- Product training for customers
- Customer service training for customer-facing employees
“If everything goes perfectly, we can get all those translations imported and out in an hour. Gomo offers simplicity compared to other authoring tools and approaches. It helps us to be productive.”
The solution: Creating fully responsive, mobile-friendly courses
For a workforce that frequently needs to access learning on the move, mobile-friendly, multi-device training is vital.
“Many of our employees are on the road,” says Alejandro del Mazo Alonso, Rentokil Initials U+ Content Developer. “They’re technicians who go to people’s houses, for example. We expect a lot of mobile use – it’s a must for us.”
Corporate compliance is also an extensive mandatory training requirement for Rentokil Initials employees at managerial level. “The previous compliance courses were quite cumbersome and not mobile-ready,” says Alejandro. “In order to complete them you had to have access to a desktop or laptop.”
The Rentokil Initial team set out to find an authoring tool that their existing programs could be migrated into. By using Gomo to convert Flash-based content into HTML5, they wanted to ensure that rich multimedia material would flow smoothly and provide a great learner experience on any device.
“You would expect there to be issues with the conversion, but we haven’t had any. That’s the main reason we went with Gomo. It allows us to be more productive within that responsive, multi-platform requirement.”
The results: Quick distribution of on-brand, high-quality learning
Rentokil Initial’s content designers created around 100 separate modules in their first year of using Gomo, refreshing old content and distributing new courses quickly and stylishly with the help of one of Gomo’s simple yet striking, on-brand custom themes and fast development cycle.
The Rentokil Initial team uses these projects to provide training to both employees and customers, in 22 languages with the help of Gomo's translation capabilities.
These include several languages that use a non-Roman alphabet, such as Telugu, Hindi and Tamil, and languages that are not always written from left to right, including Korean and simplified and traditional Mandarin.
“If everything goes perfectly, we can get all those translations imported and out in an hour," says Alejandro. "Gomo offers simplicity compared to other authoring tools and approaches. It helps us to be productive.
"People like it – they prefer courses authored in Gomo over previous versions of those courses. We’ve seen an increase in completion rates since moving to Gomo. Our courses can now be completed on mobiles and tablets, which is a huge win for us. It looks great on every device.”
How well are employees engaging with their learning content?
Their Global Induction course, which takes around 30 minutes, was taken by 11,697 Rentokil Initial colleagues in the two months following its launch.
Feedback has been excellent from Rentokil Initial course authors, who often incorporate pieces of microlearning, lasting a few minutes, into training programs. Another stand-out feature for Rentokil Initial is Gomo’s intuitive user interface, which doesn’t require technical design skills for content creators to get started.
“It’s important to us that the learning curve for the tool isn’t too long, so content authors can pick up complex things easily,” says Alejandro. “The support from the Gomo team is very good.”
Using Gomo has allowed Rentokil Initial to work as a team with one easy-to-use authoring tool, pushing out on-brand, responsive content at the point of need and as an invaluable resource for learners at all levels within the organization.
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